Last update:

27 July 2025

MIRROR TERMS OF SERVICE

This Terms of Service Agreement ("Agreement") is entered into by and between Physion Works Inc. ("Mirror," "we," "us," or "our") and the entity or person placing an order for or accessing the Mirror services ("Customer," "you," or "your").

By accessing or using Mirror, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use Mirror.

1. DEFINITIONS

"Agreement" means this Terms of Service, any Order Forms, and any attachments or documents referenced herein.

"Confidential Information" means all confidential and proprietary information disclosed by either party, including but not limited to the terms of this Agreement, Customer Data, and each party's business information.

"Customer Data" means any data, content, or information that you provide to or process through Mirror, including but not limited to meeting recordings, conversations, and documents.

"Documentation" means Mirror's user guides and end user documentation made available to customers.

"Free Services" means the Services that Mirror makes available free of charge.

"Services" means Mirror's digital clone services, including statement extraction, fact checking, question answering, and knowledge base features, as more fully described in the applicable Service Plan.

"Service Plan" means the packaged subscription plan (Free, Pro, or Enterprise) to which you subscribe.

"Subscription Term" means the period during which you are authorized to access and use the Services.

2. THE SERVICES

2.1 Grant of Rights

Subject to the terms of this Agreement, Mirror grants you a limited, non-transferable, non-exclusive right to access and use the Services during the Subscription Term for your lawful internal business purposes.

2.2 Service Description

Mirror provides a digital clone service that creates a verified knowledge base from your work communications and documents. The Services include features for capturing and verifying information from meetings and conversations, fact-checking against internal and external sources, and answering questions based on verified information.

2.3 Third-Party Integrations

The Services integrate with third-party platforms including Google (Gmail, Google Drive, and profile information), Atlassian, and Jira. Your use of these integrations is subject to your agreements with those third parties.

2.4 Free Trial

New customers may be eligible for a 7-day free trial of Pro tier features. Trial terms will be specified at signup.

3. CUSTOMER DATA

3.1 Customer Ownership

You retain all rights, title, and interest in and to your Customer Data. You are solely responsible for the accuracy, quality, and legality of all Customer Data.

3.2 License to Mirror

You grant Mirror a limited, non-exclusive license to access, process, and store your Customer Data solely to provide the Services. We host your Customer Data but do not use it to train machine learning models.

3.3 Data Deletion

Upon termination of your account, we will delete your Customer Data promptly, subject to any legal retention requirements.

3.4 No Data Export

Mirror does not currently provide functionality to export Customer Data. You acknowledge and accept this limitation.

4. RESTRICTIONS AND RESPONSIBILITIES

4.1 Restrictions

You shall not:

  • Use the Services for any unlawful purpose

  • Share account credentials or provide unauthorized access

  • Interfere with or disrupt the Services

  • Reverse engineer or attempt to extract source code

  • Use the Services to develop competing products

  • Violate any third-party rights

4.2 Your Responsibilities

You are responsible for:

  • Maintaining the security of your account credentials

  • Ensuring you have necessary rights to all Customer Data

  • Complying with all applicable laws and regulations

  • Your use of any information provided by the Services

5. FEES AND PAYMENT

5.1 Subscription Fees

You agree to pay the applicable subscription fees for your chosen Service Plan. All fees are non-refundable except as provided in Section 5.3.

5.2 Automatic Renewal

Subscriptions automatically renew for successive billing periods unless you cancel before the renewal date. We reserve the right to modify pricing with notice.

5.3 Refund Policy

We offer a 24-hour refund policy for software subscriptions ONLY if you can provide video evidence that the software is not working on your computer. Issues such as detection by screen-sharing software or slow solution generation are not grounds for refund.

To request a refund:

  1. Email founders@usemirror.ai with:

    • Purchase details

    • Reason for refund

    • Video evidence of software malfunction

  2. Refunds will be processed within 5-7 business days (may take longer)

5.4 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes except those on Mirror's income.

6. CONFIDENTIALITY

Each party agrees to maintain the confidentiality of the other party's Confidential Information and not disclose it to third parties, except as required by law or with written consent.

7. TERM AND TERMINATION

7.1 Term

This Agreement begins on your first access to the Services and continues until terminated.

7.2 Termination

Either party may terminate this Agreement:

  • For convenience with 30 days' notice

  • Immediately for material breach that is not cured within 30 days of notice

  • By you, at any time by discontinuing use and closing your account

7.3 Effect of Termination

Upon termination, your access rights cease immediately. We will delete your Customer Data as described in Section 3.3.

8. WARRANTIES AND DISCLAIMERS

8.1 Mutual Warranties

Each party warrants that it has the legal authority to enter into this Agreement.

8.2 DISCLAIMER

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." MIRROR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED BY THE SERVICES.

9. INDEMNIFICATION

9.1 By Mirror

Mirror will defend and indemnify you against third-party claims that your authorized use of the Services infringes their intellectual property rights.

9.2 By You

You will defend and indemnify Mirror against claims arising from: (i) your violation of this Agreement; (ii) your Customer Data; or (iii) your use of the Services.

10. LIMITATION OF LIABILITY

EXCEPT FOR INDEMNIFICATION OBLIGATIONS, NEITHER PARTY'S LIABILITY SHALL EXCEED THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM. NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. GENERAL PROVISIONS

11.1 Governing Law

This Agreement is governed by Delaware law, excluding conflict of laws principles.

11.2 Arbitration

Any disputes shall be resolved through binding arbitration in Delaware under JAMS Streamlined Arbitration Rules. You may opt out within 30 days by writing to the address below.

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS.

11.3 Notices

Send legal notices to: Mirror/Physion Works Inc. 2261 Market Street, STE 85258 San Francisco, CA 94114

11.4 Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements regarding its subject matter.

11.5 Modifications

We may modify these Terms with notice. Continued use constitutes acceptance of modifications.

11.6 Assignment

Neither party may assign this Agreement without the other's consent, except in connection with a merger or acquisition.

11.7 Force Majeure

Neither party is liable for delays due to circumstances beyond its reasonable control.

12. CONTACT INFORMATION

For questions about these Terms or the Services: Email: founders@usemirror.ai

By using Mirror, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

© Physion Works Inc. All rights reserved.